Understanding Your Hosting Billing Cycle and Renewal Dates

Understanding Your Hosting Billing Cycle

Billing Cycles Available

When Are Invoices Generated?

Invoices are generated 14 days before your renewal date. You will receive:

• Email notification 14 days before expiry
• Reminder email 7 days before expiry
• Final reminder 3 days before expiry

Grace Period

If your invoice is not paid by the due date:

• Days 1–3: Service continues (grace period)
• Day 4: Hosting account is suspended (site goes offline)
• Day 30: Account is terminated and files are deleted

Important: Always pay invoices before the due date to avoid service interruption.

Viewing Your Invoices

1. Log into client.braysons.co.ke
2. Go to Billing → My Invoices
3. Filter by status: Paid, Unpaid, Overdue

Changing Your Billing Cycle

To switch from monthly to annual (and save 20%):

1. Log into client portal
2. Go to Services → My Services
3. Click on your hosting plan
4. Click Upgrade/Downgrade
5. Select the new billing cycle
6. The price difference will be calculated pro-rata

Auto-Renewal

Enable auto-renewal to never miss a payment:

1. Billing → Payment Methods — add your card or M-Pesa
2. Services → My Services → click your service
3. Toggle Auto Renew to On

Cancellation Policy

To cancel your hosting:

1. Services → My Services → click your service
2. Click Request Cancellation
3. Choose Immediate or End of Billing Period
4. Your data is kept for 30 days after cancellation