Privacy Policy

1. Introduction

Braysons Host ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, postal address.
• Payment Information: Billing details, M-Pesa transaction references (we do not store full card numbers).
• Technical Data: IP address, browser type, operating system, referring URLs, and pages visited.
• Account Data: Username, password (encrypted), and account preferences.
• Communication Data: Support tickets, emails, and WhatsApp messages you send us.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our hosting services.
• Process transactions and send related information including purchase confirmations and invoices.
• Send administrative information such as changes to our terms, conditions, and policies.
• Respond to customer service requests and support needs.
• Send promotional communications (you may opt out at any time).
• Monitor and analyse usage and trends to improve your experience.
• Comply with legal obligations under Kenyan law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over SSL/TLS encrypted connections. However, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For more details, please read our Cookies Policy.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint with the relevant data protection authority in Kenya.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: