Billing & Payments
How to Request a Refund from Braysons Host
Understand our refund policy and learn how to submit a refund request for hosting plans, domains, and add-on services.
4 min read
Updated 25 August 2026
Requesting a Refund
Braysons Host offers a 7-day money-back guarantee on new shared hosting plans. Here is how our refund policy works and how to submit a request.
Refund Eligibility
| Service | Refund Policy |
|---|---|
| Shared Hosting (new) | 7-day money-back guarantee |
| Shared Hosting (renewal) | No refund after renewal |
| Domain Registration | No refund (KeNIC policy) |
| Domain Renewal | No refund |
| SSL Certificates | No refund after issuance |
| VPS/Dedicated Server | Case-by-case basis |
How to Submit a Refund Request
Method 1 — Support Ticket (Recommended):- Log into client.braysons.co.ke
- Go to Support → Open New Ticket
- Department: Billing
- Subject: "Refund Request — Invoice #XXXXX"
- Include:
- Reason for refund request
- Preferred refund method (M-Pesa or bank transfer)
Method 2 — WhatsApp:Contact us at +254 733 338 989 with your account email and invoice number.
Refund Processing Time
| Refund Method | Processing Time |
|---|---|
| M-Pesa | 1–3 business days |
| Bank Transfer | 3–5 business days |
| Card (Visa/Mastercard) | 5–10 business days |
What Happens to My Account After a Refund?
If you receive a refund for a hosting plan:
- Your hosting account will be suspended immediately
- Your files will be kept for 14 days (download them before then)
- After 14 days, all data is permanently deleted
Partial Refunds
For annual plans cancelled after the 7-day window, we may offer a pro-rata credit to your account (not a cash refund) for the unused months. Contact our billing team to discuss.
Tags:refundmoney backcancellationbilling
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