Answers built for Kenyan businesses

We guarantee 99.9% uptime backed by a Service Level Agreement (SLA). Our infrastructure runs on enterprise-grade servers with redundant power, cooling, and network connectivity. In the rare event of downtime exceeding our SLA, we credit your account proportionally — no questions asked.

Our primary servers are hosted in Nairobi data centres with direct peering to KIXP (Kenya Internet Exchange Point), ensuring sub-20ms latency for visitors across Kenya. We also leverage CDN edge nodes in Mombasa and Kisumu for faster page loads upcountry.

Our shared and business plans include burst CPU and RAM allowances to absorb sudden traffic spikes. For high-traffic events, we recommend upgrading to our VPS or Dedicated Server plans, which give you guaranteed resources. Our team can also pre-scale your environment before a known event — just WhatsApp us 48 hours in advance.

Planned maintenance is always performed between 2:00 AM and 4:00 AM EAT on weekdays and announced at least 72 hours in advance via email and our client portal. Most maintenance is zero-downtime thanks to live migration technology.

Our monitoring systems detect outages within 60 seconds and auto-alert our on-call engineers. You can also reach us 24/7 via WhatsApp (+254 733 338 989) — a real Kenyan engineer, not a bot, will respond. We resolve most critical issues within 30 minutes.